I recently sent out an electronic season greetings card (no paper waste) to all my previous clients and also to those who I have quoted but may have engaged another company to complete the work. One such customer, who prefers to remain anonymous, chose another roofing contractor who had been referred by a friend. This is usually a good place to start, however as it turns out the contractor was not so great after all. Here is the email I received.
Dear Anthony,
Thanks for the festive greetings.
Though we've never had the opportunity of using your services - I did receive a quote from you. Unfortunately at the time we elected to use another company to attend to the work required who were recommended by a close friend - How could we go wrong! This will go down in history as the worst decision I (we) have ever made. Anyway - here we sit two years down the track with a roof that although not leaking - the work on the ridge caps looks diabolical. The company in question have been back three times to rectify the mess - but it still looks like something that the "work experience guy" did. Each time I go up on my roof I get more and more frustrated. In frustration and after numerous complaints - I ended up with a bag of clips and two buckets of pointing material. I only wish I'd have looked a little deeper into this.
Anyway, thanks again and I will get you back at some stage to quote on potentially rectifying and finishing the roof restoration.
Regards
RM
Roleystone
Dear Anthony,
Thanks for the festive greetings.
Though we've never had the opportunity of using your services - I did receive a quote from you. Unfortunately at the time we elected to use another company to attend to the work required who were recommended by a close friend - How could we go wrong! This will go down in history as the worst decision I (we) have ever made. Anyway - here we sit two years down the track with a roof that although not leaking - the work on the ridge caps looks diabolical. The company in question have been back three times to rectify the mess - but it still looks like something that the "work experience guy" did. Each time I go up on my roof I get more and more frustrated. In frustration and after numerous complaints - I ended up with a bag of clips and two buckets of pointing material. I only wish I'd have looked a little deeper into this.
Anyway, thanks again and I will get you back at some stage to quote on potentially rectifying and finishing the roof restoration.
Regards
RM
Roleystone
Standard of our workmanship. This photo shows Ridge Capping completed by Kalamunda Roof Restorers.